I purchased this pepper grinder in May 2007 and used it on a pretty regular basis until the squeeze handle broke in September 2008.
I was pretty irritated and contacted amazon.com for a replacement. They were unable to replace the item, but gave me the manufacturer's contact info.
I emailed Chef'n that night and got a very quick response. They were very apologetic and sent a replacement within 10 days.
The product itself isn't the best I've ever used but I liked that it was a one-handed pepper grinder. I use kosher salt and it doesn't flow easily from the top, but it's not that big of an issue. The customer service of Chef'n, however, was so efficient and great that I would repurchase products from them in the future.
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