I knew I had to have an espresso machine after using a friends Starbucks Barrista but that machine proved hard to find... guess it's discontinued, so I opted for a Starbucks Serena which was a huge disappointment!! I promptly returned the Serena and ordered the Napolitana instead.
I went out to meet the UPS truck, and as I signed for my new machine, the UPS lady let the box tumble down the stairs of her truck and onto the ground..urgh!!
I eagerly unpacked the new machine, plugged it in, followed the directions to prime it, got steam...but no pump!! I was so disappointed!! I started to fill out the Amazon return form, but decided to sleep on it. The next morning I pulled out a screw driver, thinking that something had jiggled loose from the poor UPS handling, and after removing 2 screws and carefully prying the top off, I found that the wiring harness had slid off the pump. I pushed it back on, marveled at the simplicity of the parts inside, and had it put back together and brewing great espresso in 5 minutes (I don't know that I would recommend doing this, as I probably voided the warranty, but who's going to know :) ).
I brewed a great espresso the first time I used the machine, and am getting a little better with each one. I like the fact that I can make adjustments with the grinder, and adjust how much pressure I use with the tamper, and thereby have control over the quality of my crema, and the strength of the coffee. Even though I am a novice barrista, I like the fact that this machine allows me to learn and get better.
The quality of the machine seems excellent. The stainless steel looks great and is easy to clean. The portafilter is heavy and stays hot for a long time. The steam frother works great. The grinder is noisy, but I've never used one that wasn't. I look forward to using this machine for years and years.
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